We want you to love your Lychee purchase.
We carefully select every piece in our collection, but we understand that sometimes something isn't quite right once it arrives. Our returns policy is designed to make shopping with Lychee easy and reassuring.
Change of mind
If you've changed your mind about your purchase, you can request a return within 14 days of receiving your order.
To be eligible for a change-of-mind return, items must be:
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Unworn (if applicable) and unused
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In original, saleable condition
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Returned with original packaging and tags where applicable
Return postage is the responsibility of the customer. We recommend using a tracked service, as Lychee cannot be responsible for items lost while being returned.
Once your return has been received and checked, we'll refund the purchase price to your original payment method or exchange to the same value. Original delivery charges are not refundable for change-of-mind returns.
Faulty, damaged or incorrect items
We want every Lychee piece to arrive safely and be as described on our website.
If your item arrives damaged, faulty or you've received the wrong item, please contact us as soon as possible at hello@lychee.co.nz, ideally within 7 days of receiving your order, with your order number and photos of the issue.
We'll work with you to find the best solution, which may include a repair, replacement or refund where required under the New Zealand Consumer Guarantees Act.
In these circumstances, Lychee will cover reasonable return postage costs.
Your rights under the Consumer Guarantees Act are not affected by this returns policy.
Earrings & hygiene-sensitive items
For hygiene reasons, earrings that have been worn or removed from their original packaging cannot be returned for change-of-mind reasons.
This does not affect your rights if an item is faulty or does not meet the guarantees required under New Zealand consumer law.
Sale items
Our sale items are eligible for change-of-mind returns under the same conditions as full-price items, unless otherwise clearly stated at the time of purchase.
Items that can't be returned for change of mind
Change-of-mind returns aren't available for:
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Personalised or specially made items
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Items that have been worn, used, washed or damaged
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Earrings that have been worn or removed from their original packaging
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Items returned outside the 14-day return period
How to start a return
Simply email us at hello@lychee.co.nz with your order number and let us know what you'd like to return.
We'll provide you with the return instructions.
Please don't send items back without contacting us first.
Lychee is a small independent business, and every return makes a difference. We really appreciate you taking care when choosing your pieces and returning them to us in their original condition.
Thank you for supporting small, independent business.